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Terms and Conditions

Fire Secured Door Sets Limited T/A Door stores online


Please read these terms and conditions carefully as they govern our sale of products from this site and our sales office.

1. Who we are

We are Door Stores Online, the trading name of Fire Secured Door Sets Limited a company registered in England under number 6946320 . Our address is Unit 5 Headlands Trading Estate, Headlands Grove, Swindon, SN2 7JQ United Kingdom. Our VAT registration number is 987562752. This contract is for the supply and delivery of the doors and other products specified in your order. We have tried to make these terms as easy as possible to understand.

2. Delivery

We will try to deliver what you have ordered as soon as possible usually within 28 days, but delivery dates cannot be guaranteed as all delivery dates are estimated. If delivery is likely to be made after 28 days we will contact you and ask you to confirm that you still wish your order to proceed. If a delivery date is confirmed prior to delivery either by telephone or e-mail, any alteration to the delivery date once loaded on to a vehicle will be chargable . We respectfully ask that you do not book any works or trades based on our estimated delivery dates as we cannot be held accountable for any accociated costs.

3. Appearance and description

3.1 We have tried to make our website as accurate as possible. However, the images displayed on our website are illustrative only. Furthermore, the actual product delivered may differ from that ordered in some minor respects. All products are subject to availability. All measurements given are approximate and products displayed may not be the actual size stated. The colours shown are as close as the system allows them to be. Prices quoted are firm for 30 days.

3.2 Any fault within a glass pane or glazed unit which is not visible without having to look at the glass from unusual angles or which only shows up in sunlight when viewed from a distance of a minimum 3 metres are deemed to be acceptable, (this conforms to British Standards).

4. Payment

4.1 All prices shown are in pounds sterling and Exclude VAT. Payment must be enclosed with your order. Payment can be by personal cheque drawn on a UK bank and must be crossed "A/C payee only" if not already so crossed. Payment may also be made by debit, credit or charge card . We use a secure gateway to collect your credit card details. The information that you send to us about payment is encrypted and passed to our bank on a separate link.

4.2 A deposit may be required where products are to be altered or are not in stock. Once the products have been altered, ordered or taken into stock the deposit will not be returned should the order be cancelled by you.

4.3 Products may be returned to stock by business customers if we are able to return said goods back to our supplier. A restocking fee of 30% of the cost of those products will be charged for products returned through no fault of ours. No refund will be given for the delivery charge element of the invoice for such products.

4.4 All products remain the property of Fire Secured Door Sets Limited until paid for in full by you.

5. Acceptance of your order

At the end of the order process on this website you will be shown the final amount and asked to confirm your order before it is sent to us. We will confirm receipt of your order and availability of stock by email. Your order will be accepted by us only when we email you specific acceptance of your order. We will then prepare your order for dispatch. If you need to make any changes, please contact us as soon as possible. Delivery is to UK credit/debit/charge card billing addresses only. Should the products you have ordered for any reason become unavailable, we reserve the right to offer you products of an equivalent or better value. As part of our continuing service to you we have established a helpline. It can be contacted between 9.00 and 5.00pm Monday to Friday on the following number 01793 610396.

6. Your right to cancel (consumers only)

If you are a consumer (ie not buying in the course of business) you have a right to cancel your order at any time up to seven working days from the day after your receipt of the door or other products. Please note that this right does not apply to doors or other products made to your specification (including various non-standard finishes or colours chosen) or which are clearly personalised. In the event of cancellation by you, the products must be returned to us at your expense in perfect condition with its original packaging and paperwork related to the original sale. You may cancel your order by sending or delivering us a letter, by post, fax or e-mail. We cannot accept cancellations by phone unless these are confirmed by any of the methods just specified.

7. Damaged Doors or other products (all customers)

7.1 When the door or other products are delivered to you please check carefully that they and their packaging are in good condition. If there are any signs of damage please mark the delivery note accordingly (as otherwise it can affect our claim against our carriers). In the unlikely event that the products have been damaged in transit, you must tell us in writing and either send us a picture or provide other evidence of the damage. A claim will not be considered If doors are cut or hung. We may offer a partial refund for the damage or replace the damaged products or issue a refund for the products. Fire Secured Door Sets Limited will not be liable for any re-hanging or associated costs

7.2 Unless otherwise stated, all products are guaranteed for 12 months. This does not affect your statutory rights.

7.3 No guarantee is given or refund provided for products damaged by the customer.

8. General


No third party may rely on any term of the contract between us under the Contracts (Rights of Third Parties) Act 1999. These terms and the contract between us shall be governed by English law and you and we submit to the jurisdiction of the English Courts.


All Q Mark certificated fire doors and door sets must be installed in accordance with current test evidence. Fire Secured Door Sets Limited cannot be held responsible for non compliance if current test evidence is not adhered to. Please click on the e-mail link below to request further technical information if required:


9. These terms and conditions can be printed by you and will be attached to the email we send you confirming that we have received your order.

We keep to a minimum the information that we hold about you. Under no circumstances will we transfer information about you to anyone outside our company.

10. Divisibility Clause

a) Goods:

This contract is divisible. Each delivery made hereunder:

i) Shall be deemed to arise from a separate contract, and

ii) shall be invoiced separately and any invoice for a delivery shall be payable in full in accordance with the terms of payment provided for herein without reference to and notwithstanding any defect of default in the delivery of any other installment.

b) Services:

This contract is divisible. The work performed in each period during the currency of the contract shall be invoiced separately. Each invoice for work performed in any period shall be payable by the customer in full, in accordance with their terms of payment provided for herein, without reference to and notwithstanding any defect or default in the work performed or to be performed in any other period.

11. Privacy Policy

We do not store credit card details nor do we share customer details with 3rd parties.